Refund Policy for Omsakti.comEffective Date: [Insert Date]At Omsakti.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the terms and conditions for returns, refunds, and exchanges for purchases made on our platform.
1. Eligibility for Refunds to be eligible for a refund:The product must be unused, in its original condition, and with all original packaging intact.The request for a return or refund must be initiated within [specify time, e.g., 7 or 14 days] from the date of delivery.Certain items may not be eligible for refunds, including:Perishable or customized items.Items marked as non-returnable or clearance.Products damaged due to misuse or improper handling.
2. Return ProcessTo initiate a return, follow these steps:Contact Us: Email us at [support@omsakti.com] or call us at [+91-XXXX-XXXXXX] with your order details, including order ID, product name, and reason for return.Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the product.Shipping: Pack the product securely and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refund ProcessOnce we receive your returned item and inspect it, we will notify you of the status of your refund. Refunds are processed as follows:Approved Returns: A refund will be issued to your original payment method within [specify time, e.g., 5-10 business days] after the return is approved.Partial Refunds: If the item is not in its original condition or missing parts, a partial refund may be issued.
4. Non-Refundable SituationsRefunds will not be issued in the following cases:Products that are returned after the specified return period.Items not purchased from Omsakti.com.Damaged or altered products not caused by a manufacturing defect or shipping issue.
5. Exchange PolicyExchanges are available for defective, damaged, or incorrect items. To request an exchange:Contact us within [specify time, e.g., 7 days] of delivery with proof of the issue (e.g., photos).Upon approval, we will arrange for a replacement or exchange at no additional cost.
6. Defective or Damaged ProductsIf you receive a defective or damaged item:Notify us within [specify time, e.g., 48 hours] of delivery.Provide pictures of the product and packaging for verification.We will process a replacement, exchange, or refund as applicable.
7. Shipping Costs for ReturnsCustomers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.If we issue a refund, the original shipping charges (if any) may not be refundable.
8. Cancellation PolicyOrders can be canceled before they are shipped. If your order has already been shipped, you can return it after delivery as per the return policy. Refunds for cancellations are processed within [specify time, e.g., 5-7 business days].
9. Contact UsIf you have any questions or concerns about our Refund Policy.
Thank you for shopping with Omsakti.com. We are committed to providing you with the best service and support for a hassle-free shopping experience.